Revolutionize Contact Center Operations, Boost Customer Satisfaction and Retention.
Maximize Your Contact Center
Performance with Tailor-Made
Solutions for Inbound and
Outbound Efficiency
HeirBorne is a consulting firm that offers customized solutions to enhance and optimize contact center operations for inbound and outbound contact centers.
It's time to get back to the business of doing business.
Select Your Service Tier
FIRST CLASS
Get comprehensive support from start to finish with our First Class package, allowing you to focus on your core business while we handle the details of your call center operations.
Experience the ultimate in-call center support with our First Class package.
This comprehensive, full-service solution is designed to take your call center operations to the next level. We understand that your call center is the heartbeat of your business, and that's why we offer a detailed, tailored solution.
Our team of experts will dive deep into your operations, gaining a thorough understanding of your unique challenges and opportunities. Based on our findings, we'll create a detailed playbook and provide ongoing oversight to ensure flawless execution.
With up to 1-3 weeks of support following implementation and regular check-ins for 3 months, our customized approach will enable you to deliver exceptional customer experiences while achieving your business objectives.
This service is designed to help you experience the transformative power of call center optimization that will elevate your business to new heights and set you apart as a CS/CX leader in your industry.
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First Class (Full Service Strategic and Tactical Support)
PREMIERE
Experience the benefits of personalized support with our Premier package. We believe that one size doesn't fit all when it comes to optimizing call center operations. That's why we offer strategic and tactical assistance tailored to your unique business requirements. Our team of experts will collaborate closely with you to develop a roadmap that aligns with your objectives.
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We'll provide strategic guidance, conduct customized training sessions, and offer on-site support if necessary.
With up to 1-2 weeks of post-implementation support, we'll ensure a seamless transition and empower your team to help transform your call center into a powerhouse of efficiency and customer satisfaction.
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Premier (Strategic and Tactical)
COACH
Get the support you need to improve your call center operations on your own terms with our Coach package, providing you with the tools and resources to succeed.
We'll work with you to identify areas for improvement, develop a plan of action, and provide on-site support if needed.
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Take charge of your call center operations with our Coach package. This Client initiated hands-on approach empowers you to improve your customer service and streamline your operations.
Our team of experts will guide you through a customized customer service guide, providing strategic support tailored to your unique needs. We'll work together to identify areas for improvement, develop a step-by-step plan, and offer on-site support if required. With up to 1-2 weeks of support following implementation, we'll ensure your success in achieving a highly efficient and effective call center.
Coach (Strategic Only)
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